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Tovari Docs

Data and privacy

Maintained by Jason Ewing, founder of Tovari · Published · How we write these docs

What can I do with my data?

Section titled “What can I do with my data?”

You can do three things with your own data: take a complete copy of it with you, start over with an empty household, and delete your account.

How do I download a copy of my data?

Section titled “How do I download a copy of my data?”

Choose Export my data. Tovari packages everything up — you will see Preparing your export… while it works — and then offers Download (.zip).

What is in the archive

Section titled “What is in the archive”

Your accounts, transactions, budgets, bills, payees and profile are all packaged into the ZIP, one file per section. The app shows you a What’s included in your export breakdown listing each section and how many records it holds, so you can check the archive is complete before you download it.

Not included: security logs, raw bank connection credentials, and Tovari’s own sync and classifier internals. Amounts in the archive are in cents, in US dollars — with one exception: per-unit prices and quantities, such as a share price or a number of units, are exact decimals rather than cents.

If you share a household, the sections that belong to one person — your preferences and your favourites — contain only your own records.

How long the download stays available

Section titled “How long the download stays available”

Two different clocks apply:

  • The download link is short-lived. It is good for about fifteen minutes from the moment you ask for it. If it lapses, come back to the page and download again — you do not need a new export.
  • The export itself lasts a day. After roughly 24 hours it is cleared, and the page will tell you This export is no longer available. Request a new export.

Asking for another one

Section titled “Asking for another one”

There is a short cooldown after an export is ready before you can generate a fresh one, so a repeated click cannot queue up several copies of the same archive. Once it lifts, Generate a new export produces a current one.

Resetting your household data

Section titled “Resetting your household data”

Choose Reset household data to start over without deleting your household, your sign-in or your subscription. It is for the household admin only: other members do not see it. You will find it in Settings → Data & Privacy, on the web and in the Tovari mobile app.

Resetting is permanent and cannot be undone. It erases:

  • Accounts and their transactions
  • Budgets and budget amounts
  • Bills
  • Payees
  • Your custom categories
  • Linked bank connections
  • Imports and saved CSV mappings
  • Review suggestions
  • The notifications feed

It keeps your household and its members, everyone’s sign-in, roles and two-factor settings, your subscription and billing, notification settings and devices, pending invites and your data exports. Categories go back to the starter set a new household gets, so you finish with an empty app and no need to set anything up again. You stay signed in.

Take an export first if you want a copy — the reset cannot be reversed. To confirm, type RESET. If an export of yours is still being prepared, Reset household data stays disabled until it is ready.

Your linked banks are disconnected before anything is erased. If any of them cannot be disconnected, Tovari tells you We couldn’t disconnect your linked banks. Nothing was deleted. and erases nothing, so you can simply try again. A reset also cannot start while your household is being deleted or another reset is already running.

How do I delete my account?

Section titled “How do I delete my account?”

Choose Delete account. You will find it in Settings → Billing (web and mobile app), in Settings → Data & Privacy (web), and — as Delete my account, under Rather not continue? — on the web plan screen, including the one you see when you first sign up. If you decline updated legal policies, the screen that follows offers Export my data and Delete my account too: you never have to accept them in order to leave.

Deleting is permanent and cannot be undone. It erases your accounts, transactions, budgets, bills, linked bank connections and every household member’s access. Take an export first if you want a copy — once the deletion is done there is nothing left to export. To confirm, type DELETE (on the web plan screen, tick the box that says you understand instead).

  • If you are the household admin, the whole household is deleted. You are signed out straight away and see Your account is being deleted.
  • If you are another member, only the household admin can delete the household. Confirming emails your request to your household admin — or to Tovari support if no admin can be reached. Nothing is deleted and you stay signed in.

Deleting does not cancel an App Store or Google Play subscription — cancel it in the store first. A subscription you pay for on the web is cancelled automatically.

If you signed in with Apple, deleting the household also revokes Tovari’s Sign in with Apple access for every member who used it.

If you cannot use the app, email support@tovarifinancial.com from the address on your account.

How long Tovari keeps your data

Section titled “How long Tovari keeps your data”
  • While your household has a trial or subscription, Tovari keeps your data for as long as your account is open.
  • When a trial or subscription ends, the household is locked, but you can still sign in to export your data or delete your account. Tovari keeps the data for 45 days, emails you when access ends and again about 30 days before the deletion date, and then deletes it. Subscribing again before then restores everything.
  • If you never start a trial or subscription, Tovari may delete the account 3 days after it was created.

The privacy policy lists what remains for a short time after a deletion, such as backups, which are overwritten within 35 days.

Section titled “Related pages”

Sources