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Data and privacy

What this covers

Section titled “What this covers”

Two things you can do with your own data: take a complete copy of it with you, and ask for it to be erased.

Taking a copy is self-service and takes about a minute. Erasure is handled by a person, on request — see below.

Downloading a copy of your data

Section titled “Downloading a copy of your data”

Choose Export my data. Tovari packages everything up — you will see Preparing your export… while it works — and then offers Download (.zip).

What is in the archive

Section titled “What is in the archive”

Your accounts, transactions, budgets, bills, payees and profile are all packaged into the ZIP, one file per section. The app shows you a What’s included in your export breakdown listing each section and how many records it holds, so you can check the archive is complete before you download it.

Not included: security logs, raw bank connection credentials, and Tovari’s own internal reference data. All amounts in the archive are in cents, in US dollars.

If you share a household, the sections that belong to one person — your preferences and your favourites — contain only your own records.

How long the download stays available

Section titled “How long the download stays available”

Two different clocks apply, and it is worth knowing which is which:

  • The download link is short-lived. It is good for about fifteen minutes from the moment you ask for it. If it lapses, come back to the page and download again — you do not need a new export.
  • The export itself lasts a day. After roughly 24 hours it is cleared, and the page will tell you This export is no longer available. Request a new export.

Asking for another one

Section titled “Asking for another one”

There is a short cooldown after an export is ready before you can generate a fresh one, so a repeated click cannot queue up several copies of the same archive. Once it lifts, Generate a new export produces a current one.

Asking for your account to be erased

Section titled “Asking for your account to be erased”

There is no delete button, and that is deliberate rather than an omission — erasure is permanent and is handled by a person.

Email privacy@usetovari.com and Tovari will permanently delete everything within 60 days of confirming it is you.

If you want a copy of your data, take the export before you ask for erasure. Once the erasure is done there is nothing left to export.

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